IntelliCONTACT™ – Pipkins CCAS Professional
Pipkins’ IntelliCONTACT™ cloud-based contact center platform seamlessly integrates with the Pipkins portfolio of products, services, and solutions. It’s built on a series of micro-services that are optimally configured to support a myriad of differing configurations. Easily build and manage custom menus, complex agent profiles, and sophisticated callflows—all in a drag-n-drop building-block palette that turns templates and objects into functional code at the click of a mouse.
For contact centers with multiple agents working across several domains, or distributed over multiple locations, this advanced platform creates a virtual, yet unified view of your workforce. Group agents by skill set and route calls and inquiries accordingly. Provide granular Service Level Agreement (SLA) workflows to ensure performance and customer satisfaction.
Dramatically improve performance with our Quality Management module and the industry leading Pipkin’s IntelliSuite™ solutions of Workforce Management Solutions.
With our intuitive administrative console, easily leverage our API’s for seamless integration with your other mission-critical applications and customer information databases.
One thing is certain – your business will change and evolve over time. Our advanced cloud platform ensures that we evolve with you. You can change your scripts, routing rules, application layout, agent monitoring services, or add new channels of engagement. But you’ll never have to change your contact center solution again.