Pipkins CCaaS-OmniChannel Edition
The OmniChannel edition gives your customers more ways to converse and interact with your company. Sometimes a text or email is the most efficient means of communication. Other times, mobile devices or social networks are the launch point that bring a customer to your business. Connecting with a customer shouldn’t depend on how they want to communicate—but rather when and with whom.
Improve and enhance customer inquiries by applying the same, sophisticated routing rules to every mode of communication. Let your agents and users see all inquires—calls, texts, chats, email, etc – in the same message queue. A seamless agent workspace that manages these disparate methods will increase productivity, improve response times, and enhance an agent’s work experience.